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~subject:"Customer loyalty"
~subject:"customer satisfaction"
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Customer loyalty
customer satisfaction
Relationship marketing
602
Customer satisfaction
565
Beziehungsmarketing
543
Consumer behaviour
542
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445
Kundenzufriedenheit
357
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342
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316
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service quality
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Ferguson, Rick
9
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Bilgihan, Anil
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4
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Ottar Olsen, Svein
4
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4
Rundle‐Thiele, Sharyn
4
Smith, Malcolm
4
Worthington, Steve
4
Abratt, Russell
3
Agrawal, Shiv Ratan
3
Aksoy, Lerzan
3
Babakus, Emin
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Berezan, Orie
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Carlson, Jamie
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Chang, Yu-Hern
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Choi, Beomjoon
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El-Adly, Mohammed Ismail
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Flavián, Carlos
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Gil‐Saura, Irene
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Hamin, Hamin
3
Hapsari, Raditha
3
Huy Tuu, Ho
3
Jaiswal, Deepak
3
Jones, Tim
3
Kant, Rishi
3
Kasoga, Pendo Shukrani
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Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
European Journal of Marketing
40
Journal of retailing and consumer services
37
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
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22
Journal of business research : JBR
16
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Asia Pacific Journal of Marketing and Logistics
10
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10
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International Journal of Quality & Reliability Management
8
International journal of contemporary hospitality management
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The TQM Magazine
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Management Research Review
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The TQM journal : the international review of organizational improvement
7
The international journal of bank marketing : IJBM
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Industrial Management & Data Systems
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Journal of Fashion Marketing and Management: An International Journal
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Journal of the Academy of Marketing Science
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The service industries journal
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Australasian marketing journal
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Business Strategy Series
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International Marketing Review
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International journal of quality and service sciences
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Journal of Islamic marketing
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Journal of financial services marketing
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Measuring Business Excellence
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Total quality management & business excellence
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Asia Pacific journal of marketing and logistics
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Baltic Journal of Management
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EuroMed Journal of Business
4
Industrial and Commercial Training
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RePEc
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1
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
2
Influence factors of customer-based brand equity : a study on China mobile phone industry
Guo, Wenqiu
;
Zhou, Liying
- In:
International journal of financial engineering
8
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012654694
Saved in:
3
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
4
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
5
Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles
;
Gomwe, Adolf Garikai
;
Jaiyeoba, …
- In:
Journal of African business
23
(
2022
)
4
,
pp. 851-868
Persistent link: https://www.econbiz.de/10013417073
Saved in:
6
Customer satisfaction and customer loyalty : an empirical case study on the impact of benefits generated through smartphone applications
Shaikh, Erum
;
Watto, Waqas Ahmed
;
Brahmi, Mohsen
; …
- In:
International journal of public sector performance …
12
(
2023
)
1/2
,
pp. 119-139
Persistent link: https://www.econbiz.de/10014313439
Saved in:
7
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
8
Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand
- In:
International journal of public sector performance …
13
(
2024
)
3
,
pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
Saved in:
9
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Saved in:
10
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
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