After the dramatic failures of the dot coms in 2000 and 2001, many observers were quick to report on the death of electronic commerce. Investor confidence sagged, stock prices of technology firms in nearly all of the related sectors suffered. In reality, the picture is not nearly as dismal as...

Stressing the importance of accumulating systematic empirical information on the users and uses of video teleconferencing, the authors present the findings of a pilot study of AT&T's Picturephone Meeting Service. They then set out preliminary conclusions that may be drawn from those findings....

This book explores new frameworks and methods of understanding and analysing innovation. These are set against a backdrop of ‘innovation with care’, which is seen as a phenomenon that takes place among many actors with different perspectives, ideas and cultures that must be...