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Manufacturer service-oriented strategy : a new source of competitive advantage in homogenous industrial markets
Elhaoussine, Youssef - In: Digitalization of decentralized supply chains during …, (pp. 64-80). 2021
Persistent link: https://www.econbiz.de/10012601441
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Orchestrating firm-specific resource integration to achieve customer service performance : an investigation in the hotel context
Rini, Gilang Puspita; Kusumawardhani, Amie - In: International journal of innovation science 16 (2024) 3, pp. 445-462
Persistent link: https://www.econbiz.de/10014538745
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Service ist sexy! : So machen Sie die Leistungen Ihres Unternehmens noch attraktiver
Beck, Johann - 2012 - 2., erweiterte Auflage
Vom Service zur Service-Marke -- Die Bedeutung von Bezugsgruppen, Kunden-Fans und Customer Lifetime Value -- Was ist Service-Innovation? -- Die zehn Regeln des Service-Design -- Reklamationsbehandlung, gewusst wie -- Emotionales Marketing -- Team-Marketing.
Persistent link: https://www.econbiz.de/10014015735
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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The effect of inventory level on product availability and sale
Grubor, Aleksandar; Milićević, Nikola; Djokic, Nenad - In: Prague economic papers : a bimonthly journal of … 25 (2016) 2, pp. 221-233
Persistent link: https://www.econbiz.de/10011455623
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The bright side of emotional labor
Humphrey, Ronald H.; Ashforth, Blake E.; Diefendorff, … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10011448359
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Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi - In: Journal of African business 23 (2022) 1, pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
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Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing; Gao, Yang; Rui, Huaxia - In: Journal of management information systems : JMIS 38 (2021) 3, pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
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Reducing customer-directed deviant behavior : the roles of psychological detachment and supervisory unfairness
Song, Young Ho; Skarlicki, Daniel P.; Shao, Ruodan; … - In: Journal of management 47 (2021) 8, pp. 2008-2036
Persistent link: https://www.econbiz.de/10012626341
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Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel; Yom-Tov, Galit B.; Olivares, Marcelo; … - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 854-875
Persistent link: https://www.econbiz.de/10012627394