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International Journal of Contemporary Hospitality Management
8
Journal of Business Research
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
International journal of contemporary hospitality management
4
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The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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2
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
3
An eye-tracking study of tourism photo stimuli : image characteristics and ethnicity
Wang, Ying
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
5
,
pp. 588-602
Persistent link: https://www.econbiz.de/10011486255
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4
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
5
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
6
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
7
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
8
Barriers to offering special interest tour products to the Chinese outbound group market
Jin, Xin
;
Sparks, Beverley
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 205-215
Persistent link: https://www.econbiz.de/10011642776
Saved in:
9
Reconnecting with place through events : collaborating with precinct managers in the placemaking agenda
Coghlan, Alexandra
;
Sparks, Beverley
;
Liu, Wei
;
Winlaw, Mike
- In:
International journal of event and festival management
8
(
2017
)
1
,
pp. 66-83
Persistent link: https://www.econbiz.de/10011647984
Saved in:
10
Exploring disagreement prevention and resolution in travel decision-making of young Chinese travelers
Song, Hanqun
;
Sparks, Beverley
;
Wang, Ying
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 257-273
Persistent link: https://www.econbiz.de/10011669974
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