Narrow search
Showing 1 - 10 of 21,322
Cover Image
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu; Hu, Kejia; Verma, Rohit - In: Manufacturing & service operations management : M & SOM 24 (2022) 6, pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Cover Image
LEVERAGING LEAN IN OUTPATIENT CLINICS : creating a cost effective, standardized, high quality ... patient-focused operation
PROTZMAN, CHARLES. - 2017
Persistent link: https://www.econbiz.de/10013183078
Cover Image
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Cover Image
The impact of minimum quality standard regulations on nursing home staffing, quality, and exit decisions
Bowblis, John R.; Ghattas, Andrew - In: Review of industrial organization : RIO 50 (2017) 1, pp. 43-68
Persistent link: https://www.econbiz.de/10011779478
Cover Image
Does high workload reduce the quality of healthcare? : evidence from rural Senegal
Kovacs, Roxanne J.; Lagarde, Mylene - In: Journal of health economics 82 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013350385
Cover Image
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Cover Image
Differential effects of rude coworkers and patients on nurses' safety performance : an emotional labor perspective
Andel, Stephanie A.; Porter, Christopher O. L. H.; … - In: Journal of managerial psychology 37 (2022) 3, pp. 224-242
Persistent link: https://www.econbiz.de/10013165170
Cover Image
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Cover Image
Health care professionals' motivation, their behaviors, and the quality of hospital care : a mixed-methods systematic review
Veenstra, Gepke L.; Dabekaussen, Kirsten F. A. A.; … - In: Health care management review : HCM review 47 (2022) 2, pp. 155-167
Persistent link: https://www.econbiz.de/10013186344