Huber, Frank; Vollhardt, Kai; Matthes, Isabel; Vogel, … - In: Journal of Business Research 63 (2010) 11, pp. 1113-1120
This paper investigates the effects of brand misconduct on a consumer-brand relationship. Brand misconduct describes a brand's behavior that disappoints consumers' expectations of the brand, for example the alleged use of child labor in soccer ball factories contracted by Adidas, Nike and Puma....