Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Preface; Acknowledgments; PART I: The Listening Advantage; 1. Personal, Social, and Professional Benefits to Listening; Listening as a Personal Advantage; Personal Listening Outcomes that Matter; Listening as a Social...

"This fully updated seventh edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. This textbook encourages students to view listening as a process involving six interrelated...

Purpose – Predicting leadership demonstrates how assessment centers can be designed to meet the extended goals of assessing three broad‐based and particularly critical indicators of hospitality leadership effectiveness: the ability to respond to change, the ability to foster trust, and the...

The listening environment is viewed as an aspect of organizational culture that both influences and is influenced by individual behaviour. Discusses the concept of the listening environment within hospitality organizations from a symbolic/culture perspective. Examines the ways in which this...

This manuscript explores the contributions of organizational learning to organizational communication. The study of organizational communication is seen in multi‐dimensional terms as the study of how meanings are created, stored, distributed, and modified in the service of organizational...

Purpose: This study examines whether inclusion values predict organizational outcomes through mediating effects of inclusive HR practices and investigates whether intellectual (human and social) capital serves as a contingency variable in moderating the relationship between practices and...