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Operational risk in financial services : a review and new research opportunities
Xu, Yuqian; Pinedo, Michael; Xue, Mei - In: Production and operations management : an international … 26 (2017) 3, pp. 426-445
Persistent link: https://www.econbiz.de/10011673549
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Provision of incentives for information acquisition : forecast-based contracts vs. menus of linear contracts
Chen, Fangruo; Lai, Guoming; Xiao, Wenqiang - In: Management science : journal of the Institute for … 62 (2016) 7, pp. 1899-1914
Persistent link: https://www.econbiz.de/10011518610
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The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
Secchi, Enrico; Roth, Aleda; Verma, Rohit - In: Production and Operations Management 28 (2018) 6, pp. 1329-1346
Persistent link: https://www.econbiz.de/10012096217
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Being on the Productivity Frontier: Identifying “Triple Aim Performance” Hospitals
Roth, Aleda; Tucker, Anita L.; Venkataraman, Sriram; … - In: Production and Operations Management (2019)
Persistent link: https://www.econbiz.de/10012096267
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The effect of service improvisation competence on hotel performance
Secchi, Enrico; Roth, Aleda; Verma, Rohit - In: International Journal of Operations & Production Management 40 (2020) 3, pp. 245-270
Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner to unforeseen events using available...
Persistent link: https://www.econbiz.de/10012185664
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Knowledge‐Based View of the Use of an Intermediary in New Product Manufacturing Outsourcing
Chen, Qiong; Özkan‐Seely, Gülru; Wang, Shouqiang; … - In: Decision Sciences 53 (2020) 5, pp. 856-895
Persistent link: https://www.econbiz.de/10012408722
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A Tale of Two Food Chains : The Duality of Practices on Well‐being
Roth, Aleda; Zheng, Yanchong - In: Production and Operations Management 30 (2021) 3, pp. 783-801
Persistent link: https://www.econbiz.de/10012410452
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Knowledge creation and dissemination in operations and supply chain management
Roth, Aleda; Singhal, Jaya; Singhal, Kalyan; Tang, … - In: Production and operations management : an international … 25 (2016) 9, pp. 1473-1488
Persistent link: https://www.econbiz.de/10011595418
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Commentary on knowledge creation and dissemination in operations and supply chain management
Starr, Martin Kenneth - In: Production and operations management : an international … 25 (2016) 9, pp. 1489-1492
Persistent link: https://www.econbiz.de/10011595419
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Advancing empirical science in operations management research : a clarion call to action
Roth, Aleda; Rosenzweig, Eve - In: Manufacturing & service operations management : M & SOM 22 (2020) 1, pp. 179-190
Persistent link: https://www.econbiz.de/10012162571