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A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen; Rafique, Raza; Ur Rehman, Hakeem; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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Linking logistics service quality, customer satisfaction and customer loyalty : an Indian perspective
Mitra, Toorban - In: Manthan : journal of commerce and management 11 (2024) 1, pp. 105-127
Persistent link: https://www.econbiz.de/10015063522
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
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Thailand's provincial electricity authority (PEA) : a structural equation model of factors determining customer satisfaction
Choaknumkij, Karn; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 233-246
Persistent link: https://www.econbiz.de/10011413743
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A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva; Sant'anna, Carlos … - In: International journal of logistics systems and … 37 (2020) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
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Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: International journal of internet marketing and … 15 (2021) 3, pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
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Building loyalty in e-commerce : does consumer income matter?
Ferreira, Viviane Moura Rocha; Parente, Juracy; … - In: International journal of business and systems research … 14 (2020) 1, pp. 74-94
Persistent link: https://www.econbiz.de/10012168745