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Customer satisfaction
7,011
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5,631
Kundenzufriedenheit
5,484
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4,717
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4,716
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4,532
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3,296
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3,291
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3,193
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3,130
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3,021
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2,292
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2,288
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1,243
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1,240
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1,212
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1,210
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1,165
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912
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912
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797
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793
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758
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730
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730
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717
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714
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713
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684
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678
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644
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643
job satisfaction
613
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612
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612
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594
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591
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581
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Han, Heesup
60
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35
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27
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26
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24
Wong, IpKin Anthony
24
Mattila, Anna S.
23
Gustafsson, Anders
21
Kühnapfel, Jörg B.
20
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19
Hyun, Sunghyup Sean
18
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18
Lasch, Rainer
18
Law, Chun Hung Roberts
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Casidy, Riza
17
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17
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17
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17
Thaichon, Park
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16
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16
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Schiele, Holger
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16
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15
Aksoy, Lerzan
15
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15
Guchait, Priyanko
15
Li, Jun
15
Qu, Hailin
15
Vrontis, Demetris
15
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14
Binckebanck, Lars
14
Gil Saura, Irene
14
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14
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14
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14
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Springer International Publishing
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Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
2
Humboldt-Universität zu Berlin
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NetLibrary, Inc
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OECD / Development Centre
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Peter Lang GmbH
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Sales Convention <2, 2011, Elmshorn>
2
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Bundesverband Materialwirtschaft, Einkauf und Logistik
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1
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1
Organisation for Economic Co-operation and Development
1
Peter Lang AG
1
Supply Management <Veranstaltung> <15., 2022, Mannheim>
1
Taylor and Francis.
1
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Industrial marketing management : the international journal for industrial and high-tech firms
497
Journal of business research : JBR
444
International journal of hospitality management
382
SpringerLink / Bücher
362
Journal of retailing and consumer services
361
International journal of production economics
260
International journal of production research
197
Journal of Services Marketing
197
The journal of business & industrial marketing
174
International journal of contemporary hospitality management
143
Journal of hospitality marketing & management
134
Journal of vocational behavior
131
Tourism management : research, policies, practice
124
International journal of human resource management
119
International Journal of Contemporary Hospitality Management
118
The journal of services marketing
118
Journal of Managerial Psychology
117
European Journal of Marketing
116
Journal of travel and tourism marketing
113
International Journal of Bank Marketing
112
European journal of operational research : EJOR
110
Service business
103
The service industries journal
103
Tourism management perspectives : TMP
101
Springer eBook Collection
91
International Journal of Manpower
87
Journal of business-to-business marketing
83
Total quality management & business excellence
82
Journal of purchasing and supply management
80
Springer eBook Collection / Business and Economics
79
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Transportation research / E : an international journal
75
Journal of career development
73
International journal of organizational analysis
72
Journal of air transport management
71
Personnel review
70
International Journal of Quality & Reliability Management
69
Journal of strategic marketing
69
Asia Pacific journal of marketing and logistics
66
Career Development International
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ECONIS (ZBW)
14,709
Other ZBW resources
2,483
RePEc
446
OLC EcoSci
4
BASE
1
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1
Market orientation, distributor relationship, and return on assets : optimizing distribution performance for industrial firms
Guo, Chiquan
;
Wang, Yong Jian
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10011529305
Saved in:
2
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
3
Performance effects of trust-dependence congruence : the mediating role of relational behaviors
Yang, Wei
;
Zhang, Yu
;
Zhou, Yin
;
Zhang, Leinan
- In:
Journal of business research : JBR
129
(
2021
),
pp. 341-350
Persistent link: https://www.econbiz.de/10012509665
Saved in:
4
Opportunism and conflict as precursors of non-economic and economic satisfaction outcomes in seller-customer business relationships
Høgevold, Nils
;
Svensson, Göran
;
Roberts-Lombard, Mornay
- In:
Journal of business-to-business marketing
27
(
2020
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012392047
Saved in:
5
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
6
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
7
Relationship satisfaction : an overlooked marketing channel safeguard
Brown, James R.
;
Crosno, Jody L.
;
Liu, Yuerong
;
Dev, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 171-180
Persistent link: https://www.econbiz.de/10012285151
Saved in:
8
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
9
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
10
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
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