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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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2
The transformational leadership role in achieving organizational resilience through adaptive cultures : the case of Dubai service sector
Odeh, Rana B.S. Madi
;
Obeidat, Bader Yousef
;
Jaradat, …
- In:
The international journal of productivity and …
72
(
2023
)
2
,
pp. 440-468
Persistent link: https://www.econbiz.de/10014307495
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3
Hospital management from a high reliability organizational change perspective : a Swedish case on lean and Six Sigma
Eriksson, Nomie
- In:
International journal of public sector management : IJPSM
30
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011610118
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4
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
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5
Lean management in hospitality : methods, applications and future directions
Rauch, Erwin
;
Matt, Dominik
;
Linder, Christian
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
Saved in:
6
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
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7
Performing audits in a service company that is implementing lean and ISO 14001 for environmental sustainability : a case study from Italy
Chiarini, Andrea
;
Cobelli, Nicola
- In:
Embracing Sustainability Management Through Excellence …
,
(pp. 194-199)
.
2024
Persistent link: https://www.econbiz.de/10014584574
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8
The impact of knowledge management practice on lean Six Sigma implementation : the moderating role of human capital in health service organisations
Aljazzazen, Sahoum
;
Schmuck, Roland
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 267-285
Persistent link: https://www.econbiz.de/10013362103
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9
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
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10
Factors influencing the development of innovative business model in the IT industry
Chou, Tung-Hsiang
- In:
Technology analysis & strategic management
33
(
2021
)
6
,
pp. 625-637
Persistent link: https://www.econbiz.de/10012516802
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