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Service Design Practices for Healthcare Innovation : Paradigms, Principles, Prospects
Pfannstiel, Mario A. (ed.); Brehmer, Nataliia (ed.);  … - 2022
Chapter 1: Service Design within a Multiplicity Logics in Healthcare -- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR -- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities...
Persistent link: https://www.econbiz.de/10012814762
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Does physician leadership affect hospital quality, operational efficiency, and financial performance?
Tasi, Michael C.; Keswani, Aakash; Bozic, Kevin J. - In: Health care management review : HCM review 44 (2019) 3, pp. 256-262
Persistent link: https://www.econbiz.de/10012103028
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Exploring Service Productivity : Studies in the German Airport Industry
Lehmann, Claudia - 2019
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German … airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their … deliver considerable value for both management and academia. Contents Systematic literature review on service productivity …
Persistent link: https://www.econbiz.de/10012395866
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A cross-country study of service productivity
Sekhon, Harjit; Yalley, Andrews Agya; Roy, Sanjit; … - In: The service industries journal 36 (2016) 5/6, pp. 223-238
Persistent link: https://www.econbiz.de/10011583913
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Teilleistungszugang und Wettbewerb bei Briefdiensten
Liebe, Andreas - 2009 - 1. Aufl. 2009
Deutschland, Frankreich, Großbritannien und den USA, deren Regulierungsregimen dargestellt und verglichen werden … Deutschland, Frankreich, Großbritannien und den USA, deren Regulierungsregimen dargestellt und verglichen werden …
Persistent link: https://www.econbiz.de/10011674658
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Service production in high captivity service firms
Ergene, Erim; Skaggs, Bruce; Echeveste, Inigo - In: Service business 15 (2021) 1, pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
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Exploring service productivity : studies in the German airport industry
Lehmann, Claudia - 2019
Persistent link: https://www.econbiz.de/10011870463
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Produktivität von Dienstleistungen
Möller, Klaus - 2014
Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.
Persistent link: https://www.econbiz.de/10014020834
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Relating focus to quality and cost in a healthcare setting
McDermott, Christopher M.; Stock, Gregory N.; Shah, Rachna - In: Operations management research : OMR ; advancing … 4 (2011) 3/4, pp. 127-137
Focus in healthcare has been heralded as the next frontier in improving its efficiency and efficacy (Herzlinger 2004). Focus takes several different forms, ranging from standalone specialty centers to a hospital that places a strategic emphasis on a clinical area. We adopt this latter...
Persistent link: https://www.econbiz.de/10009425792