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Service Design Practices for Healthcare Innovation : Paradigms, Principles, Prospects

Pfannstiel, Mario A. (ed.); Brehmer, Nataliia (ed.); … - 2022

Chapter 1: Service Design within a Multiplicity Logics in Healthcare -- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR -- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities...

Persistent link: https://www.econbiz.de/10012814762

Does physician leadership affect hospital quality, operational efficiency, and financial performance?

Tasi, Michael C.; Keswani, Aakash; Bozic, Kevin J. - In: Health care management review : the journal for health … 44 (2019) 3, pp. 256-262

Persistent link: https://www.econbiz.de/10012103028

Produktivität von Dienstleistungen

Möller, Klaus - 2014

Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

Persistent link: https://www.econbiz.de/10014020834

Teilleistungszugang und Wettbewerb bei Briefdiensten

Liebe, Andreas - 2009 - 1. Aufl. 2009

Deutschland, Frankreich, Großbritannien und den USA, deren Regulierungsregimen dargestellt und verglichen werden … Deutschland, Frankreich, Großbritannien und den USA, deren Regulierungsregimen dargestellt und verglichen werden …

Persistent link: https://www.econbiz.de/10011674658

Exploring service productivity : studies in the German airport industry

Lehmann, Claudia - 2019

Persistent link: https://www.econbiz.de/10011870463

Exploring Service Productivity : Studies in the German Airport Industry

Lehmann, Claudia - 2019

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German … airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their … deliver considerable value for both management and academia. Contents Systematic literature review on service productivity …

Persistent link: https://www.econbiz.de/10012395866

Developing international benchmarks of patient safety culture in hospital care : Findings of the OECD patient safety culture pilot data collection and considerations for future work

de Bienassis, Katherine - 2022

Improving patient safety culture (PSC) is a significant priority for OECD countries as they work to improve healthcare quality and safety—a goal that has increased in importance as countries have faced new safety concerns connected to the COVID-19 pandemic. Findings from benchmarking work in...

Persistent link: https://www.econbiz.de/10012886669

Relating focus to quality and cost in a healthcare setting

McDermott, Christopher M.; Stock, Gregory N.; Shah, Rachna - In: Operations management research : OMR ; advancing … 4 (2011) 3/4, pp. 127-137

Focus in healthcare has been heralded as the next frontier in improving its efficiency and efficacy (Herzlinger 2004). Focus takes several different forms, ranging from standalone specialty centers to a hospital that places a strategic emphasis on a clinical area. We adopt this latter...

Persistent link: https://www.econbiz.de/10009425792

Managing a Hospital : How to Succeed as a Clinical Leader in the Post-Pandemic Age

Smiseth, Otto Armin - 2023

This book demonstrates how hospitals can be transformed into dynamic, patient-centered, and cost-effective organizations. It describes systems for providing safe, high-quality medical services and outlines the importance of data for health outcomes. In this regard, the book underscores the...

Persistent link: https://www.econbiz.de/10013504649

Human-Centered Service Design for Healthcare Transformation : Development, Innovation, Change

Pfannstiel, Mario A. (ed.) - 2023

productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service …

Persistent link: https://www.econbiz.de/10013504768