Purpose: Prior research on the area of internet of things (IoT) development has primarily emphasized the overview descriptions and rarely investigated this area from a socio-technical standpoint. However, IoT development is a socio-technical ensemble, which requires analysis with a simultaneous...

Purpose: Despite the availability of prior studies on the Internet of Things (IoT) development, they have largely focused on challenges associated with evolving IoT. Hence, identifying requirements for IoT development, as a multifaceted phenomenon, whereby the challenges would be tackled...

Purpose – To survive high‐level management needs business intelligent information to efficiently manage corporate operations and support its decision making. Knowledge management (KM) is recognized as one of the most critical factors for obtaining organizational competitive advantage. A...

Purpose: This study aims to measure the effect of customers’ technology readiness and the quality of electronic services on customer satisfaction. Design/methodology/approach: The statistical sample included 410 respondents from 24 branches of a private bank. The sampling method was...

Purpose: The purpose of this paper is to explore the relationship between effective strategies to improve the quality and quality management of allocated resources for the successful implementation of the strategies. For this purpose, three quality management resources (human, organizational...

Purpose: The purpose of this paper is to apply fuzzy spectrum in order to collect the vague and imprecise data and to employ the fuzzy U control chart in variable sample size using fuzzy rules. This approach is improved and developed by providing some new rules. Design/methodology/approach: The...