//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An assessment of customer sati...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
8,364
Dienstleistungsqualität
7,546
Customer satisfaction
7,237
Kundenzufriedenheit
5,712
Consumer behaviour
4,333
Konsumentenverhalten
4,134
Relationship marketing
3,256
Beziehungsmarketing
3,190
Hotel industry
2,728
Hotellerie
2,643
Quality management
1,118
Qualitätsmanagement
1,091
Financial audit
992
Wirtschaftsprüfung
992
Hospital
893
Krankenhaus
891
Satisfaction
762
Job satisfaction
759
Customer service
751
Online-Handel
746
Online retailing
745
Arbeitszufriedenheit
744
Health care
728
Gesundheitsversorgung
705
Tourism
680
Holiday behaviour
652
Urlaubsverhalten
652
Kundenservice
648
Tourismus
622
Emotion
621
Brand management
593
Markenführung
584
Gesundheitswesen
579
Health care system
578
Service industry
577
Dienstleistungssektor
576
E-commerce
575
customer satisfaction
573
Electronic Commerce
570
Product quality
528
more ...
less ...
Online availability
All
Undetermined
Free
8,785
Type of publication
All
Article
14,465
Book / Working Paper
918
Journal
7
Type of publication (narrower categories)
All
Article in journal
11,509
Aufsatz in Zeitschrift
11,509
research-article
1,691
Aufsatz im Buch
379
Book section
379
Graue Literatur
239
Non-commercial literature
239
Arbeitspapier
235
Working Paper
235
Conference paper
115
Konferenzbeitrag
115
case-report
111
conceptual-paper
100
review-article
92
Hochschulschrift
85
review
59
Aufsatzsammlung
56
viewpoint
56
Collection of articles of several authors
26
Sammelwerk
26
Case study
23
Fallstudie
23
non-article
21
Thesis
18
technical-paper
17
Konferenzschrift
14
Lehrbuch
10
Amtsdruckschrift
7
Government document
7
Textbook
6
Conference proceedings
5
Handbook
5
Handbuch
5
Systematic review
4
Übersichtsarbeit
4
Interview
3
Bibliografie
2
back-matter
2
Bibliografie enthalten
1
Bibliography included
1
more ...
less ...
Language
All
English
14,753
Undetermined
371
German
262
Spanish
2
French
1
Polish
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
74
Law, Chun Hung Roberts
55
Mattila, Anna S.
38
Karatepe, Osman M.
32
Wong, IpKin Anthony
30
Okumus, Fevzi
29
Yang, Yang
29
Kim, Woo Gon
25
Prentice, Catherine
25
Bilgihan, Anil
24
Gustafsson, Anders
24
Gil Saura, Irene
23
Line, Nathaniel D.
23
So, Kevin Kam Fung
23
Svensson, Göran
22
Hanks, Lydia
21
Propper, Carol
21
Shahin, Arash
21
Prayag, Girish
20
Prybutok, Victor R.
20
Sharma, Piyush
20
Siciliani, Luigi
20
Dogru, Tarik
19
Gursoy, Dogan
19
Balaji, M. S.
18
Hua, Nan
18
Huan, Tzung-cheng
18
Kandampully, Jay
18
Mody, Makarand Amrish
18
Qu, Hailin
18
Wang, Yao-Chin
18
Wirtz, Jochen
18
Hyun, Sunghyup Sean
17
Kim, Jinkyung Jenny
17
Köseoglu, Mehmet Ali
17
Park, Jungkun
17
Schwartz, Zvi
17
Zhang, Min
17
Zhang, Tingting
17
Aksoy, Lerzan
16
more ...
less ...
Institution
All
World Bank Group
43
Springer Fachmedien Wiesbaden
41
OECD
39
IGI Global
24
World Bank
17
National Bureau of Economic Research
8
De Gruyter Oldenbourg
7
Edward Elgar Publishing
5
Taylor and Francis.
5
International Finance Corporation
3
Organisation for Economic Co-operation and Development
3
Springer-Verlag GmbH
3
Economic Research Institute for ASEAN and East Asia
2
European Conference of Ministers of Transport
2
OECD / International Transport Forum
2
OECD / Programme for International Student Assessment
2
Peter Lang GmbH
2
ANZMAC Conference <2019, Wellington>
1
African Development Bank
1
Anti-Gold-Law League
1
CRC Press.
1
Cambodia Development Resource Institute
1
Centre for Economic Policy Research
1
Committee of Country Bankers
1
Committee of Master Cotton-Spinners
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Energy Sector Management Assistance Program
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Foundation for the Improvement of Living and Working Conditions
1
European Health Care Conference <2, 2011, Hamburg>
1
European Union
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
FAO
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
more ...
less ...
Published in...
All
International journal of hospitality management
811
Journal of retailing and consumer services
419
Tourism management : research, policies, practice
292
International journal of contemporary hospitality management
281
Journal of Services Marketing
280
Journal of business research : JBR
280
Journal of hospitality marketing & management
230
Journal of travel and tourism marketing
165
International Journal of Contemporary Hospitality Management
157
Service business
152
Tourism management perspectives : TMP
152
International Journal of Bank Marketing
144
The journal of services marketing
137
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
132
European Journal of Marketing
127
Journal of hospitality and tourism insights
127
The service industries journal
127
SpringerLink / Bücher
118
International Journal of Quality & Reliability Management
110
Total quality management & business excellence
109
Auditing : a journal of practice & theory
107
Tourism economics : the business and finance of tourism and recreation
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
Journal of air transport management
93
The TQM journal : the international review of organizational improvement
89
The TQM Magazine
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Working paper / National Bureau of Economic Research, Inc.
88
Services marketing quarterly
87
World Bank E-Library Archive
84
International journal of quality & reliability management
75
International journal of productivity and quality management : IJPQM
73
International journal of services and operations management : IJSOM
73
Asia Pacific journal of marketing and logistics
69
Marketing Intelligence & Planning
68
The TQM Journal
66
The accounting review : a publication of the American Accounting Association
66
Journal of service management
65
The Cornell hospitality quarterly
65
Industrial marketing management : the international journal for industrial and high-tech firms
62
more ...
less ...
Source
All
ECONIS (ZBW)
12,814
Other ZBW resources
2,197
RePEc
371
OLC EcoSci
6
BASE
2
Showing
1
-
10
of
15,390
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
2
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
3
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
4
The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
Baquero, Asier
;
Delgado, Beatriz
;
Escortell, Raquel
; …
- In:
Tourism and hospitality research : THR
20
(
2020
)
3
,
pp. 331-344
Persistent link: https://www.econbiz.de/10012263656
Saved in:
5
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
6
Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira
- In:
International journal of applied management science
11
(
2019
)
2
,
pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
Saved in:
7
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
8
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
9
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
10
Studying the effect of perceived service quality on repurchase intention : evidence from hotels in Mashhad, Iran
Ahadmotlaghi, Ehsan
;
Moghaddam, Mohammad Ali Nakhaei
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 905-911
Persistent link: https://www.econbiz.de/10011764081
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->