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Destination attributes influencing Chinese travelers' perceptions of experience quality and intentions for island tourism : a case of Jeju Island
Moon, Hyoungeun; Han, Heesup - In: Tourism management perspectives : TMP 28 (2018), pp. 71-82
Persistent link: https://www.econbiz.de/10011942417
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal; Shamim, Amjad; Saleem, Muhammad Shoaib - In: The journal of services marketing 36 (2022) 7, pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
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Encountering robots : customers' autonomous behaviors in tourism services
Liu, Jingyu; Li, Yibei; Li, Weiwei; Liu, Deguang - In: Tourism management : research, policies, practice 106 (2025), pp. 1-12
Persistent link: https://www.econbiz.de/10015078123
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Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
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Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel; San, Rana Allahyari; Okumus, Fevzi; … - In: Journal of vacation marketing 25 (2019) 1, pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
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Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors : a Nepali case
Zhang, Juyan; Adhikari, Dharma; Fahmy, Shahira; Kang, Seok - In: Journal of vacation marketing 26 (2020) 4, pp. 473-488
Persistent link: https://www.econbiz.de/10012265245
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Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh; Sahu, Rajendra - In: International journal of services and operations … 37 (2020) 2, pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
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Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao; Tsai, Chin-Hsiang - In: International journal of services and operations … 46 (2023) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10014364451