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OM Forum--Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters

Bitran, Gabriel R.; Ferrer, Juan-Carlos; Oliveira, … - In: Manufacturing & Service Operations Management 10 (2008) 1, pp. 61-83

Aservice encounter is an experience that extends over time. Therefore, its effective management must include the control of the timing of the delivery of each of the service's elements and the enhancement of the customer's experience between and during the delivery of the various elements. This...

Persistent link: https://www.econbiz.de/10009218834

The impact of multi-skilling on personnel scheduling in the service sector : a retail industry case

Henao, César Augusto; Muñoz, Juan Carlos; Ferrer O., … - In: Journal of the Operational Research Society : OR 66 (2015) 12, pp. 1949-1959

Persistent link: https://www.econbiz.de/10011419700

Multiskilling with closed chains in a service industry : a robust optimization approach

Henao, César Augusto; Ferrer O., Juan Carlos; Muñoz, … - In: International journal of production economics 179 (2016), pp. 166-178

Persistent link: https://www.econbiz.de/10011532860

Pricing and composition of bundles with constrained multinomial logit

Pérez, Juan; López-Ospina, Héctor; Cataldo, Alejandro; … - In: International journal of production research 54 (2016) 13/14, pp. 3993-4007

Persistent link: https://www.econbiz.de/10011508503

A mixed integer programming approach to multi-skilled workforce scheduling

Cuevas, Rodolfo; Ferrer O., Juan Carlos; Klapp, Mathias; … - In: Journal of scheduling 19 (2016) 1, pp. 91-106

Persistent link: https://www.econbiz.de/10011450556

Optimal pricing and composition of multiple bundles : a two-step approach

Cataldo, Alejandro; Ferrer O., Juan Carlos - In: European journal of operational research : EJOR 259 (2017) 2, pp. 766-777

Persistent link: https://www.econbiz.de/10011661861

A proactive transfer policy for critical patient flow management

González, Jaime; Ferrer O., Juan Carlos; Cataldo, Alejandro - In: Health care management science 22 (2019) 2, pp. 287-303

Persistent link: https://www.econbiz.de/10012098237

Appointment and patient scheduling in chemotherapy : a case study in Chilean hospitals

Ramos, Camila; Cataldo, Alejandro; Ferrer O., Juan Carlos - In: Operations research and systems : XVIII …, (pp. 411-439). 2020

Persistent link: https://www.econbiz.de/10012167867

An integer programming approach to curriculum-based examination timetabling

Cataldo, Alejandro; Ferrer O., Juan Carlos; Miranda, Jaime - 2017

Persistent link: https://www.econbiz.de/10011778539

Identifying proactive ICU patient admission, transfer and diversion policies in a public-private hospital network

Marquinez, José Tomás; Sauré, Antoine; Cataldo, Alejandro - In: European journal of operational research : EJOR 295 (2021) 1, pp. 306-320

Persistent link: https://www.econbiz.de/10012595982