//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer anger: a label in sea...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
32,057
Konsumentenverhalten
29,065
Service quality
8,313
Dienstleistungsqualität
7,495
Customer satisfaction
7,202
Relationship marketing
5,842
Beziehungsmarketing
5,737
Kundenzufriedenheit
5,676
Emotion
4,728
Brand management
4,274
Markenführung
4,226
Brand image
3,736
Markenimage
3,667
Social Web
3,083
Social web
3,083
Online retailing
2,887
Online-Handel
2,884
Internet marketing
2,778
Online-Marketing
2,775
Brand
2,160
Markenartikel
2,113
Retail trade
2,067
Theory
2,058
Theorie
2,053
Einzelhandel
2,022
Werbewirkung
1,819
Advertising effects
1,816
Electronic Commerce
1,794
Viral marketing
1,790
Virales Marketing
1,789
E-commerce
1,778
Experiment
1,639
Advertising
1,625
Werbung
1,468
Confidence
1,463
Vertrauen
1,459
Personality psychology
1,303
Persönlichkeitspsychologie
1,303
USA
1,289
China
1,233
more ...
less ...
Online availability
All
Undetermined
Free
26,841
Type of publication
All
Article
41,086
Book / Working Paper
3,168
Journal
19
Type of publication (narrower categories)
All
Article in journal
34,091
Aufsatz in Zeitschrift
34,091
research-article
3,930
Aufsatz im Buch
1,443
Book section
1,443
Graue Literatur
912
Non-commercial literature
912
Arbeitspapier
910
Working Paper
910
Hochschulschrift
379
Conference paper
359
Konferenzbeitrag
359
Aufsatzsammlung
292
conceptual-paper
239
review-article
225
case-report
177
review
174
Collection of articles of several authors
108
Sammelwerk
108
viewpoint
100
Thesis
89
Konferenzschrift
64
Case study
41
Fallstudie
41
non-article
38
Lehrbuch
30
technical-paper
26
Amtsdruckschrift
16
Government document
16
Handbook
14
Handbuch
14
Systematic review
14
Übersichtsarbeit
14
Textbook
13
Conference proceedings
10
Bibliografie
6
Collection of articles written by one author
5
Sammlung
5
Festschrift
4
Umfrage
3
more ...
less ...
Language
All
English
42,798
German
893
Undetermined
571
French
3
Italian
2
Polish
2
Russian
2
Spanish
2
Turkish
1
more ...
less ...
Author
All
Han, Heesup
105
Mattila, Anna S.
81
Septianto, Felix
62
Paul, Justin
59
Phau, Ian
57
Dwivedi, Yogesh Kumar
54
Loureiro, Sandra Maria Correia
53
Thaichon, Park
47
Kim, Jungkeun
42
Hollebeek, Linda D.
41
Wong, IpKin Anthony
40
Kim, Seongseop
39
Belk, Russell W.
38
Ko, Eunju
38
Rana, Nripendra P.
38
Sharma, Piyush
38
Prentice, Catherine
37
Laroche, Michel
36
Law, Chun Hung Roberts
36
Nayga, Rodolfo M.
35
Park, Jungkun
35
Balaji, M. S.
34
Lusk, Jayson L.
34
So, Kevin Kam Fung
34
Khare, Arpita
33
Rahman, Zillur
33
Vrontis, Demetris
33
Wu, Luorong
33
Japutra, Arnold
32
Grewal, Dhruv
31
Jebarajakirthy, Charles
31
Walsh, Gianfranco
31
Ahn, Jiseon
30
Hwang, Jinsoo
30
Kumar, V.
30
Bruwer, Johan
29
Jang, Soocheong
29
Prashar, Sanjeev
29
Quach, Sara
29
Bilgihan, Anil
28
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
172
National Bureau of Economic Research
101
OECD
67
IGI Global
55
International Energy Agency
30
Edward Elgar Publishing
25
World Bank Group
16
Springer International Publishing
12
World Bank
11
Taylor and Francis.
10
Organisation for Economic Co-operation and Development
8
Peter Lang GmbH
8
Nomos Verlagsgesellschaft
7
Springer-Verlag GmbH
7
Technische Universität Braunschweig
7
Springer Gabler <Firma>
6
World Trade Organization
5
C.E.P.R. Discussion Papers
4
Deutscher Dialogmarketing Verband
4
NetLibrary, Inc
4
Taylor and Francis
4
City of London (England) / Corporation
2
De Gruyter Oldenbourg
2
European Conference of Ministers of Transport
2
Europäische Kommission / Generaldirektion Gesundheit und Verbraucherschutz
2
Helmut-Schmidt-Universität
2
Information Resources Management Association
2
International Finance Corporation
2
Kassel University Press GmbH
2
OECD / International Transport Forum
2
Paradoxien des Verbraucherverhaltens <Veranstaltung> <2017, Berlin>
2
SRH Fernhochschule
2
Technische Universität Chemnitz
2
World Tourism Organization
2
ANZMAC Conference <2019, Wellington>
1
Accenture GmbH <Kronberg im Taunus>
1
Association for Consumer Research
1
Association for Consumer Research (U.S.)
1
COVID-19-Consumer Law Research Group
1
CRC Press.
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
1,643
Journal of business research : JBR
1,605
International journal of hospitality management
799
European Journal of Marketing
484
SpringerLink / Bücher
484
Journal of Consumer Marketing
414
Journal of Services Marketing
396
Tourism management : research, policies, practice
366
International journal of consumer studies
331
International Journal of Retail & Distribution Management
305
Asia Pacific journal of marketing and logistics
302
Journal of travel and tourism marketing
286
Working paper / National Bureau of Economic Research, Inc.
284
Psychology & marketing
278
International journal of contemporary hospitality management
272
International Journal of Bank Marketing
269
Management science : journal of the Institute for Operations Research and the Management Sciences
265
Technological forecasting & social change : an international journal
263
The journal of product & brand management
238
Journal of hospitality marketing & management
232
Journal of Islamic marketing
231
Journal of marketing communications
229
Discussion paper / Centre for Economic Policy Research
224
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
223
Journal of Product & Brand Management
220
Marketing Intelligence & Planning
219
The journal of brand management : an international journal
205
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
200
International journal of advertising : the review of marketing communications
199
The journal of services marketing
197
Journal of international consumer marketing
196
Tourism management perspectives : TMP
195
Marketing intelligence & planning
193
Journal of retailing
190
Service business
190
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
185
The service industries journal
180
Journal of business ethics : JOBE
177
Journal of the Academy of Marketing Science
177
Discussion papers / CEPR
173
more ...
less ...
Source
All
ECONIS (ZBW)
38,714
Other ZBW resources
4,971
RePEc
570
USB Cologne (EcoSocSci)
9
OLC EcoSci
6
BASE
3
Showing
1
-
10
of
44,273
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Beyond
anger
: a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
2
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
3
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
4
Behavioural consequences of verbally expressed and unexpressed customer rage emotions
Awasthi, Ashwini K.
;
Kumar, Vineet
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
Saved in:
5
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
6
The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang
;
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of business research : JBR
118
(
2020
),
pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
Saved in:
7
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
8
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
9
Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors
Chen, Peng
;
Kim, Yeong Gug
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 98-111
Persistent link: https://www.econbiz.de/10012165598
Saved in:
10
The effect of nostalgia on service failure
Jeon, Jin A.
;
Kim, Ja-Yeon
- In:
The journal of applied business research
33
(
2017
)
6
,
pp. 1243-1250
Persistent link: https://www.econbiz.de/10011785469
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->