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Transforming towards innovativ...
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1
Exploring service innovation and value creation : the critical role of network relationships
Hsiao, Yung-Chang
- In:
Journal of management & organization : JMO
25
(
2019
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10011978314
Saved in:
2
Temporality of customer engagement in service innovation : a theoretical model
Karahasanović, Amela
;
Hollebeek, Linda D.
;
Chasanidou, …
- In:
Handbook of research on customer engagement
,
(pp. 376-390)
.
2019
Persistent link: https://www.econbiz.de/10013163397
Saved in:
3
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
4
Service innovations' roles in long-term relationships with business customers
Woo, Heeseok
;
Kim, Kyung Hoon
;
Kim, Sang Jin
;
Wang, …
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
4
,
pp. 457-469
Persistent link: https://www.econbiz.de/10012257915
Saved in:
5
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
6
Exploring the "black box" of customer co-creation processes
Trischler, Jakob
;
Pervan, Simon J.
;
Scott, Donald Robert
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
Saved in:
7
How and when servant leadership promotes service innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
Saved in:
8
The golden mean : research on the mechanism of customer participation in employee service innovation
Liu, Dewen
;
Han, Shenghao
;
Zhang, Jieqiong
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366341
Saved in:
9
Organizational culture and green management : innovative way ahead in hotel industry
Scholz, Petr
;
Voráček, Jan
- In:
Measuring business excellence : the journal of …
20
(
2016
)
1
,
pp. 41-52
Persistent link: https://www.econbiz.de/10011528864
Saved in:
10
Improving the effectiveness of market-oriented organisation : empirical evidence from an emerging economy
Bucic, Tania
;
Ngo, Liem Viet
;
Sinha, Ashish
- In:
Australian journal of management
42
(
2017
)
2
,
pp. 308-327
Persistent link: https://www.econbiz.de/10011774881
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