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Exploring antecedents of customer citizenship behaviors in services
Choi, Laee; Lotz, Sherry L. - In: The service industries journal 38 (2018) 9/10, pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
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Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee; Lotz, Sherry - In: The journal of consumer marketing 33 (2016) 7, pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
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Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.; Sánchez-Fernández, Raquel; … - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
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The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali; Song, Jing - In: Review of marketing science 21 (2023) 1, pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
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Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior : comparison of implementation and evaluation from the perspective of bank c...
Harsono, Soni Sisbudi; Widyantoro, Harry; Prawitowati, … - In: Market : review for marketing theory and practice 33 (2021) 1, pp. 75-92
Persistent link: https://www.econbiz.de/10012653354
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A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon; Baker, Melissa A. - In: Journal of business research : JBR 121 (2020), pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
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Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju; Lee, Bora - In: International journal of hospitality management 83 (2019), pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
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Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa; Gong, Taeshik; Sharma, Piyush; Chu, Candace - In: Journal of business research : JBR 150 (2022), pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
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Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik; Wang, Chen-Ya - In: Journal of service theory and practice 33 (2023) 1, pp. 110-137
Persistent link: https://www.econbiz.de/10014301949