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India
17,633
Indien
14,581
Service quality
8,378
Dienstleistungsqualität
7,560
Customer satisfaction
7,246
Consumer behaviour
6,147
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5,985
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5,891
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5,791
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5,721
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3,653
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3,567
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3,000
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2,998
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1,460
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1,353
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1,341
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1,320
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1,293
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1,239
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1,068
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1,053
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1,036
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1,026
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999
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923
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909
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903
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873
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872
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869
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858
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845
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826
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823
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Han, Heesup
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42
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41
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41
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39
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38
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38
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38
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35
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34
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33
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33
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32
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31
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29
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29
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28
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27
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25
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25
Paul, Justin
25
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24
Gustafsson, Anders
24
Murgai, Rinku
24
Antony, Jiju
23
Kollmann, Tobias
23
Sharma, Piyush
23
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23
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23
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568
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445
International journal of hospitality management
422
Journal of Services Marketing
297
Global business review
296
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
283
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269
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229
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222
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199
International Journal of Bank Marketing
184
Technological forecasting & social change : an international journal
183
Vision : the journal of business perspective
183
International journal of business and globalisation : IJBG
162
Electronic commerce research
161
Tourism management : research, policies, practice
161
International journal of contemporary hospitality management
151
Journal of hospitality marketing & management
151
Journal of travel and tourism marketing
150
European Journal of Marketing
149
The journal of services marketing
148
Service business
147
International Journal of Contemporary Hospitality Management
143
Discussion paper / Centre for Economic Policy Research
137
Industrial marketing management : the international journal for industrial and high-tech firms
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International Journal of Quality & Reliability Management
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ECONIS (ZBW)
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9
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5
BASE
4
Showing
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date (oldest first)
1
Exploring the role of
website
quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in
India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
2
Analysing key indicators of
website
service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
3
What drives consumer
website
stickiness intention? : the role of
website
service quality and
website
involvement
Wu, Jinnan
;
Liu, Lin
;
Cui, Tingting
- In:
International journal of services technology and …
27
(
2021
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10012594214
Saved in:
4
Online shopping experience in
India
: an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
5
Exploring E-CRM in Indian banking sector
Sharma, Ridhima
;
Shastri, Siddharth
;
Rathore, Jitendra Singh
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
Saved in:
6
Comparison of e-service quality of Indian e-commerce websites
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of Indian culture and business …
26
(
2022
)
3
,
pp. 407-426
Persistent link: https://www.econbiz.de/10014314185
Saved in:
7
Preferences of Indian consumers towards attributes of online shopping websites : a conjoint analysis
Aggarwal, Aanchal
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 605-621
Persistent link: https://www.econbiz.de/10012516831
Saved in:
8
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
9
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
10
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
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