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1
The dilemma of service productivity and service
innovation
: an empirical exploration in financial
services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
2
Essential capabilities for successful digital service
innovation
at the bottom of the pyramid
Sunder M., Vijaya
;
Modukuri, Siddhartha
- In:
California management review
66
(
2024
)
3
,
pp. 69-92
Persistent link: https://www.econbiz.de/10014583881
Saved in:
3
The role of a firm's
innovation
competence on customer adoption of service
innovation
Bhatnagar, Navneet
;
Gopalaswamy, Arun Kumar
- In:
Management research review
40
(
2017
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10011707312
Saved in:
4
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
5
Employee involvement in ideation and healthcare service
innovation
quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
6
Priorities when selecting business partners for service
innovation
: the contingency role of product
innovation
Markovic, Stefan
;
Jovanovic, Marin
;
Bagherzadeh, Mehdi
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012285376
Saved in:
7
Measuring the dimensions of quality in service
innovation
: a dynamic capability and organisational competency perspective
Babaei, Mohsen
;
Aghdassi, Mohammad
- In:
Total quality management & business excellence
33
(
2022
)
4
,
pp. 434-466
Persistent link: https://www.econbiz.de/10013166883
Saved in:
8
Creating value in servitization through digital service innovations
Raddats, Chris
;
Naik, Parikshit
;
Bigdeli, Ali Ziaee
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013326912
Saved in:
9
Combining strategies for high service productivity with successful service
innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
Saved in:
10
A service-dominant logic perspective on the roles of technology in service
innovation
: uncovering four archetypes in the sharing economy
Frey, Alexander
;
Trenz, Manuel
;
Veit, Daniel J.
- In:
Journal of business economics : JBE
89
(
2019
)
8/9
,
pp. 1149-1189
Persistent link: https://www.econbiz.de/10012125838
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