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Customer satisfaction
7,235
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3,290
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3,126
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3,119
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Han, Heesup
51
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22
Mattila, Anna S.
22
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19
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Law, Chun Hung Roberts
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Sparks, Beverley
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11
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Gil Saura, Irene
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Prashar, Sanjeev
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Rather, Raouf Ahmad
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Roy, Sanjit
11
Torres, Edwin N.
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Springer Fachmedien Wiesbaden
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1
International Competence Network of Tourism Research and Education
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
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1
Springer International Publishing
1
Springer-Verlag GmbH
1
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1
Technische Universität Chemnitz
1
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Journal of retailing and consumer services
345
International journal of hospitality management
278
Journal of business research : JBR
207
Journal of Services Marketing
205
International Journal of Bank Marketing
119
European Journal of Marketing
113
The journal of services marketing
113
Journal of hospitality marketing & management
110
Tourism management : research, policies, practice
110
Journal of travel and tourism marketing
107
SpringerLink / Bücher
103
International journal of contemporary hospitality management
96
International Journal of Contemporary Hospitality Management
91
Service business
89
The TQM Magazine
86
The service industries journal
77
Tourism management perspectives : TMP
76
International Journal of Quality & Reliability Management
71
Total quality management & business excellence
67
Journal of Consumer Marketing
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
62
International Journal of Retail & Distribution Management
61
Journal of air transport management
61
Services marketing quarterly
57
Journal of hospitality and tourism insights
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Asia Pacific journal of marketing and logistics
52
Marketing Intelligence & Planning
52
Journal of strategic marketing
51
The TQM Journal
49
International journal of services and operations management : IJSOM
48
Journal of Business & Industrial Marketing
46
Journal of service management
46
The TQM journal : the international review of organizational improvement
45
Strategic Direction
42
Journal of Islamic marketing
41
International journal of quality & reliability management
40
Journal of vacation marketing
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Human Resource Management International Digest
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ECONIS (ZBW)
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RePEc
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4
BASE
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USB Cologne (EcoSocSci)
2
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1
Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi
- In:
Journal of African business
23
(
2022
)
1
,
pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
Saved in:
2
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
3
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
4
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
5
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
6
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
7
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
8
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
9
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
10
The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed
;
Al-Busaidi, Kamla Ali
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
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