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1
Money-back guarantee and pricing decision with retailer's store brand
Huang, Zongsheng
;
Feng, Ting
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132185
Saved in:
2
Competing with customer returns policies
Chen, Jing
;
Chen, Bintong
- In:
International journal of production research
54
(
2016
)
7/8
,
pp. 2093-2107
Persistent link: https://www.econbiz.de/10011495809
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3
Consumers' preferences in purchasing recycled/refurbished products : an empirical investigation
Mahmoodi, Hediyeh
;
Heydari, Jafar
- In:
International journal of services and operations …
38
(
2021
)
4
,
pp. 594-609
Persistent link: https://www.econbiz.de/10012522477
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4
Quantity competition when most favored customers are strategic
Aviv, Yossi
;
Bazhanov, Andrei
;
Levin, Yuri
;
Nediak, Mikhail
- In:
Production and operations management : an international …
26
(
2017
)
11
,
pp. 2107-2121
Persistent link: https://www.econbiz.de/10011789096
Saved in:
5
Dynamic pricing with money-back guarantees
Liu, Yan
;
Chen, Ningyuan
- In:
Production and operations management : the flagship …
31
(
2022
)
3
,
pp. 941-962
Persistent link: https://www.econbiz.de/10013164027
Saved in:
6
The impact of customer returns in a supply chain with a common retailer
Yang, Hui
;
Chen, Jing
;
Chen, Xu
;
Chen, Bintong
- In:
European journal of operational research : EJOR
256
(
2017
)
1
,
pp. 139-150
Persistent link: https://www.econbiz.de/10011611195
Saved in:
7
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
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8
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
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9
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
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10
The benefit of becoming friends : complaining after service failures leads customers with strong ties to increase loyalty
Umashankar, Nita
;
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 79-98
Persistent link: https://www.econbiz.de/10011776897
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