Liu, Xinyi; Fu, Xiao; Hua, Chang; Li, Zhiyong - In: Tourism Review 76 (2021) 4, pp. 962-983
Purpose: The outbreak of the COVID-19 pandemic plunged global tourism into a huge crisis in 2020. China was confronted with a wave of cancellations by tourism consumers due to COVID-19 and tourist complaints rose dramatically during this period. Although tourism enterprises have quickly...