//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Evaluating Customer Relationsh...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
9,397
Beziehungsmarketing
8,676
Customer satisfaction
7,179
Consumer behaviour
6,006
Konsumentenverhalten
5,805
Kundenzufriedenheit
5,653
Service quality
3,623
Dienstleistungsqualität
3,437
Brand management
1,546
Markenführung
1,535
Social Web
1,248
Social web
1,248
Brand image
1,221
Markenimage
1,206
Internet marketing
1,002
Online-Marketing
999
Lieferantenmanagement
928
Online-Handel
928
Supplier relationship management
928
Online retailing
927
Customer integration
908
Kundenintegration
906
Retail trade
817
Einzelhandel
804
Electronic Commerce
781
E-commerce
774
Brand
744
Markenartikel
728
Emotion
726
Confidence
722
Vertrauen
718
Satisfaction
714
Customer service
706
Marketing management
654
Marketingmanagement
641
Kundenservice
639
Viral marketing
600
Virales Marketing
599
Customer value
590
Kundenwert
588
more ...
less ...
Online availability
All
Undetermined
Free
5,436
Type of publication
All
Article
13,414
Book / Working Paper
854
Journal
3
Type of publication (narrower categories)
All
Article in journal
10,523
Aufsatz in Zeitschrift
10,523
research-article
1,570
Aufsatz im Buch
501
Book section
501
Hochschulschrift
167
conceptual-paper
151
case-report
126
Aufsatzsammlung
118
review-article
110
Conference paper
104
Konferenzbeitrag
104
review
85
Collection of articles of several authors
50
Sammelwerk
50
Thesis
48
viewpoint
46
Graue Literatur
29
Non-commercial literature
29
Arbeitspapier
27
Working Paper
27
Case study
24
Fallstudie
24
non-article
22
technical-paper
18
Lehrbuch
15
Konferenzschrift
13
Handbook
12
Handbuch
12
Textbook
8
Ratgeber
7
Guidebook
4
Systematic review
3
Übersichtsarbeit
3
Bibliografie
2
Fallstudiensammlung
2
Festschrift
2
Bibliografie enthalten
1
Bibliography included
1
Collection of articles written by one author
1
more ...
less ...
Language
All
English
13,459
German
585
Undetermined
226
Spanish
1
Turkish
1
Author
All
Han, Heesup
62
Hollebeek, Linda D.
36
Svensson, Göran
32
Kumar, V.
30
Mattila, Anna S.
29
Thaichon, Park
29
Loureiro, Sandra Maria Correia
25
Gil Saura, Irene
24
Gustafsson, Anders
24
Prentice, Catherine
24
Wong, IpKin Anthony
24
Rather, Raouf Ahmad
22
Sharma, Piyush
22
So, Kevin Kam Fung
22
Ahn, Jiseon
21
Kumar, Vikas
21
Roy, Sanjit
21
Agnihotri, Raj
20
Itani, Omar S.
20
Karjaluoto, Heikki
20
Khan, Imran
20
Quach, Sara
20
Palmatier, Robert W.
19
Balaji, M. S.
18
Grönroos, Christian
18
Sreejesh, S.
18
Vrontis, Demetris
18
Aksoy, Lerzan
17
Bilgihan, Anil
17
King, Ceridwyn
17
Leckie, Civilai
17
Rahman, Zillur
17
Shahin, Arash
17
Back, Ki-Joon
16
Casidy, Riza
16
Foroudi, Pantea
16
Grewal, Dhruv
16
Johnson, Lester W.
16
Klaus, Philipp
16
Paul, Justin
16
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
76
IGI Global
19
Edward Elgar Publishing
4
Springer-Verlag GmbH
4
Nomos Verlagsgesellschaft
3
Springer Gabler <Firma>
3
Springer International Publishing
3
Great Britain / Customs Establishment
2
NetLibrary, Inc
2
Technische Universität Chemnitz
2
World Trade Organization
2
ANZMAC Conference <2019, Wellington>
1
De Gruyter Oldenbourg
1
European Business School <Oestrich-Winkel>
1
European Health Care Conference <2, 2011, Hamburg>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ICORIA <17., 2018, Valencia>
1
ICServ <5., 2017, Wien>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Competence Network of Tourism Research and Education
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Landesanstalt für Medien Nordrhein-Westfalen
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Organisation for Economic Co-operation and Development
1
Peter Lang GmbH
1
Society for Consumer Psychology.
1
Soproni Egyetem
1
Taylor and Francis.
1
Technische Universität Braunschweig
1
Technische Universität Hamburg
1
Technische Universität Hamburg / Institut für Innovationsmarketing
1
Universität Hohenheim
1
ebrary, Inc
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
584
Journal of business research : JBR
565
International journal of hospitality management
348
SpringerLink / Bücher
300
Journal of Services Marketing
257
Industrial marketing management : the international journal for industrial and high-tech firms
253
European Journal of Marketing
206
International Journal of Bank Marketing
164
The journal of services marketing
160
Journal of hospitality marketing & management
141
Journal of travel and tourism marketing
139
Tourism management : research, policies, practice
139
Journal of Business & Industrial Marketing
137
International journal of contemporary hospitality management
131
Service business
123
Journal of strategic marketing
122
The service industries journal
112
The journal of business & industrial marketing
103
Asia Pacific journal of marketing and logistics
100
Journal of the Academy of Marketing Science
98
Marketing Intelligence & Planning
96
Tourism management perspectives : TMP
94
Journal of Consumer Marketing
90
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
89
International Journal of Contemporary Hospitality Management
87
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
80
Marketing intelligence & planning
79
Services marketing quarterly
79
Springer eBook Collection / Business and Economics
78
Total quality management & business excellence
78
The journal of product & brand management
75
Technological forecasting & social change : an international journal
71
Journal of service management
70
Psychology & marketing
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
International Journal of Quality & Reliability Management
65
Journal of air transport management
65
Journal of hospitality and tourism insights
65
International Journal of Retail & Distribution Management
64
The TQM Magazine
62
more ...
less ...
Source
All
ECONIS (ZBW)
11,874
Other ZBW resources
2,163
RePEc
226
OLC EcoSci
6
BASE
2
Showing
1
-
10
of
14,271
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran
;
Vinh Van Thai
- In:
Corporate social responsibility and environmental management
22
(
2015
)
6
,
pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
Saved in:
2
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
3
Measuring exchange norms and its impact on satisfaction in a B2C context
Elommal, Najoua
;
Manita, Riadh
;
Chaney, Damien
- In:
International journal of market research
61
(
2019
)
3
,
pp. 302-319
Persistent link: https://www.econbiz.de/10012172215
Saved in:
4
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
5
Linking relationship marketing to customer loyalty in the e-banking context : the central role of customer satisfaction
Nam Hoai Nguyen
;
Dung Phuong Hoang
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014486995
Saved in:
6
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
7
Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel
;
Bonuke, Ronald
- In:
International journal of financial services management …
11
(
2023
)
4
,
pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
Saved in:
8
The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Roseman, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
Saved in:
9
Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation
Ganesan, Palanisamy
;
Sridhar, Manohar
- In:
Corporate reputation review : an international journal
19
(
2016
)
1
,
pp. 77-101
Persistent link: https://www.econbiz.de/10011552501
Saved in:
10
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->