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Role of leaders' emotional labor toward leader's job satisfaction and emotional exhaustion : moderating role of psychological capital
Noreen, Sania; Nisar, Qasim Ali; Haider, Shahbaz; Tan … - In: Gadjah Mada international journal of business 23 (2021) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10012705210
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The dynamic role of emotional intelligence on the relationship between emotional labor and job satisfaction : a comparison study of public service in China and South Korea
Lu, Xiaojun; Lee, Hyun Jung; Yang, Seung-Bum; Song, Min Hye - In: Public personnel management 50 (2021) 3, pp. 356-380
Persistent link: https://www.econbiz.de/10012608062
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Emotional labor and job satisfaction : does social support matter?
Asumah, Sampson; Agyapong, Daniel; Owusu, Nicodemus Osei - In: Journal of African business 20 (2019) 4, pp. 489-504
Persistent link: https://www.econbiz.de/10012180420
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
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The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.; Lundy, Harold <Jr.>; Torrance, … - In: Journal of international business and economics : JIBE 21 (2021) 3, pp. 18-27
Persistent link: https://www.econbiz.de/10012886114
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Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes - In: Services marketing quarterly 44 (2023) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
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Research on the relationship between organizational justice, emotional labor and job satisfaction : a case of flight attendants
Yu, Ching-Ying; Sun, Hua-Hsing; Chen, Sheng-Chieh - In: International journal of business 28 (2023) 2, pp. 81-100
Persistent link: https://www.econbiz.de/10014297085
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The role of occupational emotional labor requirements on the surface acting-job satisfaction relationship
Devasheesh P. Bhave; Glomb, Theresa M. - In: Journal of management : JOM 42 (2016) 3, pp. 722-741
Persistent link: https://www.econbiz.de/10011449659
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Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
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An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon; Ok, Chihyung; Hwang, Jinsoo - In: International journal of hospitality management 54 (2016), pp. 139-150
Persistent link: https://www.econbiz.de/10011474071