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America's service meltdown : restoring service excellence in the age of the customer

Pupo, Raul (contributor) - 2010

Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver...

Persistent link: https://www.econbiz.de/10012674449

The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction

Teixeira, Rafael; Paiva, Ely Laureano; Matos, Celso … - In: International journal of services technology and … 26 (2020) 6, pp. 455-477

Persistent link: https://www.econbiz.de/10012503714

The power of emotional value : moderating customer orientation effect in professional business services relationships

Arslanagic-Kalajdzic, Maja; Kadic-Maglajlic, Selma; … - In: Industrial marketing management : the international … 88 (2020), pp. 12-21

Persistent link: https://www.econbiz.de/10012285225

A novel recommendation model for online-to-offline service based on the customer network and service location

Pan, Yuchen; Wu, Desheng Dash - In: Journal of management information systems : JMIS 37 (2020) 2, pp. 563-593

Persistent link: https://www.econbiz.de/10012262567

New service development by manufacturing firms : effects of customer participation under environmental contingencies

Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505

Persistent link: https://www.econbiz.de/10012105180

Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs

Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43

Persistent link: https://www.econbiz.de/10012005761

Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective

Casidy, Riza; Nyadzayo, Munyaradzi - In: Industrial marketing management : the international … 78 (2019), pp. 27-42

Persistent link: https://www.econbiz.de/10012026090

Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships

Walter, Benjamin von; Wentzel, Daniel; Raff, Stefan - In: Journal of retailing 99 (2023) 2, pp. 280-296

Persistent link: https://www.econbiz.de/10014322000

What can satisfy customers in servitization? : service or goods innovation

Xiao, Xiaohong; Zhou, Chengxu; Mao, Hongyi - In: The journal of business & industrial marketing 38 (2023) 10, pp. 2030-2046

Persistent link: https://www.econbiz.de/10014471880

Interne Kundenorientierung des Controllerbereichs : Messung — Erfolgsauswirkungen — Determinanten

Spillecke, Dennis (contributor) - 2006

der internen Kundenorientierung des Controllerbereichs -- Erfolgsauswirkungen der internen Kundenorientierung des … Controllerbereichs -- Determinanten der internen Kundenorientierung des Controllerbereichs -- Zusammenfassung und Implikationen -- Anhang … Befragung von 415 in Deutschland tätigen Unternehmen führt Dennis Spillecke eine Messung der internen Kundenorientierung des …

Persistent link: https://www.econbiz.de/10013516558

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