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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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Service artifacts as co-creation boundary objects in digital platforms
Smedlund, Anssi; Eloranta, Ville - In: Service systems science, (pp. 55-68). 2016
Persistent link: https://www.econbiz.de/10011578942
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Machine learning applications in household-level demand prediction
Zhao, Shuoli; Lai, Yufeng; Ye, Chenglong; Lee, Keehyun - In: Applied economics letters 31 (2024) 1, pp. 5-11
Persistent link: https://www.econbiz.de/10014441963
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Artificial intelligence (AI) and value co-creation in B2B sales : activities, actors and resources
Paschen, Jeannette; Paschen, Ulrich; Pala, Erol; … - In: Australasian marketing journal : AMJ ; official journal … 29 (2021) 3, pp. 243-251
Persistent link: https://www.econbiz.de/10012668470
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The internet of everything : smart things and their impact on business models
Langley, David J.; Doorn, Jenny van; Ng, Irene; … - In: Journal of business research : JBR 122 (2021), pp. 853-863
Persistent link: https://www.econbiz.de/10012420637
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Artificial intelligence in healthcare : the value co-creation process and influence of other digital health transformations
Swan, Eric L.; Peltier, James; Dahl, Andrew J. - In: Journal of research in interactive marketing : … 18 (2024) 1, pp. 109-126
Persistent link: https://www.econbiz.de/10014475085
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Service encounter and repurchase intention in fitness centers : perceived value as a mediator and service innovativeness as a moderator
Wang, Fong Jia; Chiu, Weisheng - In: International journal of sports marketing & sponsorship 24 (2023) 1, pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
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Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham; Hau Nguyen Le; Nguyen, Dung Tien; … - In: The journal of services marketing 36 (2022) 7, pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
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AI-powered touch points in the customer journey : a systematic literature review and research agenda
He, Ai-Zhong; Zhang, Yu - In: Journal of research in interactive marketing : … 17 (2023) 4, pp. 620-639
Persistent link: https://www.econbiz.de/10014313666
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Investigating consumers' adoption of AI chatbots for apparel shopping
Myin, Mon Thu; Watchravesringkan, Kittichai - In: Journal of consumer marketing 41 (2024) 3, pp. 314-327
Persistent link: https://www.econbiz.de/10014519753