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Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
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Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser; Di Mascio, Rita; Johns, Raechel - In: Psychology & marketing 35 (2018) 6, pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
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Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of retailing and consumer services 41 (2018), pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
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The role of identification in frontline employee decision-making
Di Mascio, Rita; Fatima, Johra - In: Journal of retailing and consumer services 43 (2018), pp. 131-138
Persistent link: https://www.econbiz.de/10011883182
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Firms' adoption of self-service technology : how managerial beliefs shape co-production decisions
Di Mascio, Rita - In: AMS review : official publication of the Academy of … 6 (2016) 1/2, pp. 79-97
Persistent link: https://www.econbiz.de/10011741485
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Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Fatima, Johra Kayeser; Di Mascio, Rita; Sharma, Piyush - In: Journal of retailing and consumer services 53 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012171839
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Synchronizing relational benefits with customer commitment profiles
Fatima, Johra Kayeser; Di Mascio, Rita - In: Journal of strategic marketing 28 (2020) 4, pp. 366-378
Persistent link: https://www.econbiz.de/10012313907