Vlachos, Pavlos A.; Theotokis, Aristeidis; Pramatari, … - In: European Journal of Marketing 44 (2010) 9/10, pp. 1478-1499
Purpose – The purpose of the study is to investigate loyalty building and the creation of affectionate bonds in the consumer‐firm dyad. Design/methodology/approach – The study relies on face‐to‐face personal interviews in the context of grocery store retailing. Findings – The results...