Purpose – Using the stressor‐strain model and media richness theory, this study seeks to investigate the relationship between receiving a harassing message via computer‐mediated communication and psychological health. Design/methodology/approach – A sample of 492 individuals completed an...

Describes how negative products/services are perceived by consumers as an unpleasant necessity to avoid or reduce a disutility, the negative concept being based on the behavioural modification phenomena of egative reinforcement. Examines empirical data on 14 product categories associated with...

Purpose – The purpose of this study is to develop and refine the theoretical framework underpinning consumer satisfaction emotions and re‐examine the emotions/behavioral intentions link. Design/methodology/approach – A quantitative research design was adopted for this study. An extensive...

A key issue for manufacturers is supplier management, i.e. organising theoptimal flow of high quality, value-for-money materials or components fromappropriate innovative suppliers. Many companies now recognise the central rolethat supplier management plays in achieving long-term competitive...

Purpose – The performance of actively managed mutual funds is largely dependent upon the investment decisions of the fund managers. The purpose of this study is to examine the decision processes in German fund companies and their impact on fund performance. Design/methodology/approach – The...