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The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases

Hammedi, Wafa; Leclerq, Thomas; Riel, Allard C. R. van - In: Journal of service management 28 (2017) 4, pp. 640-661

Persistent link: https://www.econbiz.de/10011731215

Gamification in a servicescape context : a conceptual framework

Helmefalk, Miralem; Marcusson, Leif - In: International journal of internet marketing and … 13 (2019) 1, pp. 22-46

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Competition versus cooperation : how technology-facilitated social interdependence initiates the self-improvement chain

Wolf, Tobias; Jahn, Steffen; Hammerschmidt, Maik; … - In: International journal of research in marketing : IJRM ; … 38 (2021) 2, pp. 472-491

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Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

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Hospitality as the bridge : advancing transformative service research towards human flourishing

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A Review on Gamification and its Potential to Motivate and Engage Employees and Customers: Employee Engagement through Gamification

Gupta, Anchal; Gomathi S. - In: International Journal of Sociotechnology and Knowledge … 9 (2017) 1, pp. 42-52

present applications of gamification and their role in enhancing engagement and motivation of the users. …The concept of gamification uses the human behavior of indulging in gaming activities and combines it with their work … with the purpose of enhancing, employee engagement. Game mechanics and dynamics are able to positively influence human …

Persistent link: https://www.econbiz.de/10012047933

Definition of a framework for organisational management

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Applying cognitive evaluation theory to analyze the impact of gamification mechanics on user engagement in resource recycling

Hsu, Chia-Lin - In: Information & management : the internat. journal of … 59 (2022) 2, pp. 1-11

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Gamification and gigification : a multidimensional theoretical approach

Behl, Abhishek; Jayawardena, Nirma Sadamali; Ishizaka, … - In: Journal of business research : JBR 139 (2022), pp. 1378-1393

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Gamification for value creation and viewer engagement in gamified livestreaming services : the moderating role of gender in esports

Qian, Tyreal Yizhou; Matz, Robbie; Luo, Lei; Xu, Chenglong - In: Journal of business research : JBR 145 (2022), pp. 482-494

Persistent link: https://www.econbiz.de/10013197922

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