Kolyesnikova, Natalia; Dodd, Tim H.; Wilcox, James B. - In: Journal of Consumer Marketing 26 (2009) 3, pp. 200-213
Purpose – The purpose of this paper is to show how purchasing behavior is approached as a customer‐perceived need to reciprocate for services received. The study seeks to examine involvement, knowledge, and identity as predictors of reciprocal consumer behavior. Two components of reciprocity...