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Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul; Soutar, Geoffrey N.; Ashill, Nicholas Jeremy - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
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The companion effect on adventure tourists’ satisfaction and subjective well-being : the moderating role of gender
Su, LuJun; Cheng, Jin; Swanson, Scott - In: Tourism review 77 (2022) 3, pp. 897-912
Persistent link: https://www.econbiz.de/10013368786
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Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao; Tsai, Chin-Hsiang - In: International journal of services and operations … 46 (2023) 1, pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
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Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi; Takahashi, Ikuo - In: Australasian marketing journal 24 (2016) 2, pp. 146-156
Persistent link: https://www.econbiz.de/10011527547
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An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi; Takahashi, Ikuo - In: Asia Pacific journal of marketing and logistics 35 (2023) 3, pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
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The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor; Fernández-Ortiz, Rubén; … - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob; Parmler, Johan - In: Total quality management & business excellence 32 (2021) 5, pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
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An empirical study of service quality, value and customer satisfaction for on-demand home services
Sivathanu, Brijesh - In: International journal of information systems in the … 11 (2019) 4, pp. 35-57
Persistent link: https://www.econbiz.de/10012121516
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903