Cet article propose une typologie d’utilisateurs ancrée dans les besoins et motivations des utilisateurs. Nous appliquons des méthodes d’analyse de nuages statistiques à des données issues d’une population volontairement diversifiée de 247 participants. Ces méthodes d’analyse...

Martin and Tesser (1989) proposed a “rumination theory” to describe an unintentional and recurrent cognitive process where the individuals dwell on recurrent negative thoughts despite the absence of immediate environmental cueing. Their motivational approach presents rumination as a...

The main objective of the paper is to show how resources, both inside and outside the firm, are combined together in the context of brand alliances. Indeed strategic assets in alliances are mobilized by actors in complex forms of organization in order to reach certain strategic objectives. Brand...

Cette communication a pour objet de mettre en valeur le rôle médiateur des réponses hédoniques, issues du modèle expérientiel, dans la relation entre les images animées par ordinateur des annonces publicitaires télévisées et les réponses attitudinales des individus. Ce papier tente...

From the products bought, by basket analysis we seek to infer interest, values and choice criteria and predict purchase probabilities for other products. This statistical approach relies on the existence of a few general under-lying clusters which enables the prediction of general and specific...

The aim of this research is to gain a deeper understanding of brand personality by focusing on feminine dimension of brands. Previous research in marketing considered the femininity of brands as a unidimensional construct often opposed to masculinity. Through several studies, we explore the...

Ce papier a pour objectif d'examiner les stratégies organisationnelles implantées par les banques pour réussir leur migration vers une approche relationnelle. la logique transactionnelle délaissée au profit d'une plus relationnelle, requiert plusieurs conditions organisationnelles et...

This conceptual article presents the current criticisms to relationship marketing and important concepts developed in marketing and psychology to understand consumer reactance toward services packaged as formal contracts. A first part presents the numerous questions that researches are raising...

A transdisciplinary literature review enabled us to identify a new construct in the marketing research field, i.e. Customer-Company Identification. It is defined as the process whereby customer’s beliefs about a company become self-defining and whereby he defines himself by the same attributes...

This paper aims at showing marketing and organizational impacts of the diversification of distribution channels, i.e. interfaces between distributor and consumer, on the service encounter between customers and a service firm in retail banking. Interactions between branches, the outgoing...