Klein Woolthuis, R.; Nooteboom, B. - Erasmus Research Institute of Management (ERIM), ERIM … - 2002
There is a tendency to see trust and control by formal agreements as substitutes. According to transaction cost … economics trust is unreliable, and some form of control is needed to reduce hazards of opportunism. According to others, high … trust allows for a limited extent of formal control. Formal control signals distrust and thereby evokes reciprocal distrust …