amplification of positive [negative] emotions), even when disconfirmation is taken into account in the model. The amplification …-specific satisfaction. Four empirical studies-two field studies (a diary study and a cross section survey) and two experiments …-were conducted. The results show that surprise positively [negatively] influences satisfaction directly and indirectly (via the …

Leader emotions may play an important role in leadership effectiveness. Extending this earlier research on leader … leaders’ emotional displays moderates the effectiveness of leader emotional displays. Leader display of emotions has more …

This paper compares the product quality provision of cooperatives and investor owned firms (IOFs) by highlighting the … relative to the IOF in a quality-differentiated market due to the loss of free-riding dominating the gain of risk …-sharing. Product quality of cooperatives decreases when the membership size increases. Cooperatives can overcome this disadvantage by …

Japanese companies value service and quality highly and they put much effort in realising this. However, survey …

-follower analysis, our first Study (N = 306) confirms that followers’ identification and satisfaction with their leaders are stronger … variance in followers’ identification and satisfaction with their leader. Study 3 (N = 136) replicates the previous results in …

start-up satisfaction. Our results identify a group of nascent entrepreneurs that “cannot get satisfaction” with their start … employment alternatives. Overall, financial success is the most important determinant of start-up satisfaction. Yet, achievement …

the positive peak of the events positively affect customer satisfaction with the service call. Surprisingly, the end of …

The authors develop a four-dimensional scale to measure members' satisfaction with virtual communities. The dimensions … consist of members' satisfaction with member-member interactions, organizer-member interactions, organizer … each satisfaction dimension on member participation and the moderating effect of membership length on the links between the …

-determination, and their job-satisfaction. …

, customers will adjust this behavior based on their current satisfaction and payment equity. Furthermore, customers will also … purchased. Our results show positive effects of current satisfaction and payment equity on referrals, while also changes in … satisfaction and payment equity affect customer referrals. With respect to the amount of services purchased, our estimation results …