This study on the functioning of retail electricity markets for consumers in the EU is the follow up to the first … are to investigate if a well-functioning electricity market is in place for consumers in the EU and assess how the … performance of retail electricity markets for consumers has developed since the first market study. The study also examines the …

which legal and commercial guarantees are communicated to consumers; and the extent to which consumers are aware of their … rights and are willing to make use of them. The study also seeks to provide a better understanding of the way consumers … enforcement authorities; an online consumer survey measuring consumers’ experience with legal and commercial guarantees; an online …

commercial practices in the context of OSM that could be potentially unfair or misleading for consumers. Furthermore, the study …

decision-making and interest in cross-border offers, and estimating savings consumers could make. The preparatory phase … experiments, to provide quantitative evidence on consumers’ experiences in the market, the impact of contract features and the … presentation of information on consumers’ decision-making, the interplay between contract features and behavioural traits, and …

consumers face at each stage of the online shopping process and their prevalence by region, country, sector, product, and type …

digital economy across the EU28. As support and evidence base, two surveys of online consumers were carried out, looking …-books). These included a core survey (covering online consumers from all EU28, Norway and Iceland) and a clickstream survey …

Überblick darüber, wie die Bürgerinnen und Bürger der EU die Leistung wichtiger Waren-und Dienstleistungsmärkte der Verbraucher …

Verbraucherbarometer sind ein wichtiges Instrument zur Überwachung der Lage der Verbraucher im Binnenmarkt und … vorliegende Barometer zur Lage der Verbraucher befasst sich mit der Verbraucherlage in den einzelnen Ländern und erläutert den …