You can't always trust the numbers -- Spotting assumptions, estimates, and biases -- Why increase your financial intelligence? -- Profit is an estimate -- Cracking the code of the income statement -- Revenue : the issue is recognition -- Costs and expenses : no hard and fast rules -- The many...

Pt. 1. The change problem and its solution. Transforming organizations : why firms fail -- Successful change and the force that drives it -- pt. 2. The eight-stage process. Establishing a sense of urgency -- Creating the guiding coalition -- Developing the guiding coalition -- Developing a...

Tensions of organization design -- Aligning span of attention -- Unit structure -- Diagnostic control systems -- Interactive networks -- Shared responsibilities -- Adjusting the levers : three examples -- Designing organizations for performance.