Pt. 1. The change problem and its solution. Transforming organizations : why firms fail -- Successful change and the … -- Developing the guiding coalition -- Developing a vision and strategy -- Communicating the change vision -- Empowering employees … for broad-based action -- Generating short-term wins -- Consolidating gains and producing more change -- Anchoring new …

The ever-changing workplace : understanding HR's role in organizational change -- Dimensions of change : examining … types and approaches -- Is your organization change-ready? : preparing for companywide change -- Are you and your employees … change-ready? : preparing for individual change -- Steps to change : a systematic approach -- Implementation : putting your …