"This book presents a collection of case studies highlighting the importance of customer loyalty, customer satisfaction … satisfaction with technology integrations / Ooi Chien Shing, Seng Kah Phooi, Ang Li-Minn -- Intensive care / Eric Van Genderen … -- Concentra BPO: the falling customer satisfaction / Shreya Dhingra -- A case study on customer experiential management at High …

multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the … service mediary-driven mobile services / Timo Saarinen, Jukka Kallio, Markku Tinnila, Jarkko Vesa -- 5. Challenges and … opportunities with IT-enabled and assisted customerships / Jussi Puhakainen -- 6. Web breeds services apart-but how to get them …

Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services … as a means to improve quality in IT services / Stéphane Cortina, Michel Picard, Omar Solórzano, Alain Renault -- 10 …. Quality management of corporate data assets / Boris Otto -- 11. Quality of cloud services / Anette Weisbecker -- 12. Focused …

/ Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus -- Estimating user loyalty in social networking services … scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services … / Deborah S. Carstens, Stephen Kies, Randy Stockman -- E-government services: creating value through services' quality …

-- 18. Adoption of electronic payment services by Iranian customers / Abbas Keramati ... [et al.] …

, including e-commerce, e-services, outsourcing applications, and consumer resources management. … Industry / Md. Mahbubur Rahim, etc. -- Inter-Organizational E-Commerce in Healthcare Services: The Case of Global Teleradiology …

Hartshorne, Haya Ajjan -- An exploratory study of customer satisfaction in a community bank / Somjit Barat, John E. Spillan …

. Transactional properties of complex Web services / Li Li, Chengfei Liu, Xiaohui Zhao, Junhu Wang -- 3. Demand driven Web services …12. Process-oriented information modeling and exchange paradigm for the support of complex after sales services with …. Online-oriented service quality / Samar Swaid, Rolf Wigand -- 14. Business models for insurance of business web services …

-- The role of consumer innovativeness and trust for adopting internet phone services / JungKun Park, Te-Lin Chung, Won …-Moo Hur -- Examining behavioral intention toward mobile services: an empirical investigation in Greece / Theodora Zarmpou …, Panagiota Papadopoulou -- Identifying the direct effect of experience and the moderating effect of satisfaction in the Greek …