Jham, Vimi (ed.); Puri, Sandeep (ed.) - 2014
"This book presents a collection of case studies highlighting the importance of customer loyalty, customer satisfaction … -- Concentra BPO: the falling customer satisfaction / Shreya Dhingra -- A case study on customer experiential management at High … Sood -- A line in water: a case of customer relationship management / Chandra Shekhar Padhi -- The realization of customer …