a key variable to describe customer satisfaction and continuance intention in using smartphones. We classify … several key findings: contents quality is the most influential factor in shaping satisfaction, followed by compatibility …, system quality, and customer support. The results also showed that satisfaction has a positive effect on the continuance …

expectations related to the public transport services, and consumer satisfaction and loyalty. The conducted research helped to …

emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … validity of the traditional determinants of customer satisfaction in data-service oriented mobile markets, analyzes the effect … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …

satisfaction and their perceived net benefit. With the affordable mobile broadband connectivity, 3.5 G access or HSDPA in Taiwan …