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~institution:"London Business School"
~subject:"Marktforschung"
~subject:"USA"
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Service in the US : progress towards global service leadership
Roth, Aleda V.
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1997
Persistent link: https://www.econbiz.de/10004351967
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Achieving world class service : an Anglo-American benchmark comparison of service practice and performance
1997
Persistent link: https://www.econbiz.de/10004351969
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