With a large nationwide retailer, we run a natural field experiment to measure the effects of energy use information … comply only partially with the experiment, targeting information at more interested consumers but not discussing energy …

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers … who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the …

In a search model, prospects encounter salespeople who can try to persuade them. Persuasive messages can increase the … utility of buying or increase the cost of not buying. The latter reduces welfare. Equilibria where only some salespeople make … a persuasive effort often exist. Salespeople vary in their empathy, and choose their jobs accordingly. When all …

data from a pre-registered experiment that encouraged 3.1 million bank customers to save via SMS messages and train a …

costs. We provide the first evidence on consumer valuation of fuel economy from a natural experiment. We examine the short …

We conduct two lab experiments and one field experiment to investigate demand for consumption agency in married couples …