This paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including...

This report provides an analysis of the state of play for tourism in Romania and examines opportunities and challenges for destination development at the subnational level. In addition, it includes an operating manual providing practical guidance for tourism practitioners, setting out the steps...

The future of tourism will be impacted by large-scale social, economic, political, environmental and technological changes, bringing new and often unseen challenges, threats and opportunities. These “megatrends” are slow to form, but once they have taken root, exercise a profound and lasting...

Tourism can be regarded as a social, cultural and economic phenomenon related to the movement of people outside their usual place of residence. Internal tourism consumption includes the tourism consumption of both resident and non-resident visitors within the economy of reference. It is the sum...

The report on seamless travel and improved traveller experience considers the concept and scope of seamless travel, the international policy context for its further development, and issues and good practice in four key areas: i) Visa requirements and acquisition; ii) Digital traveller identity...

Tourism can be regarded as a social, cultural and economic phenomenon related to the movement of people outside their usual place of residence. Internal tourism consumption includes the tourism consumption of both resident and non-resident visitors within the economy of reference. It is the sum...

Tourism can be regarded as a social, cultural and economic phenomenon related to the movement of people outside their usual place of residence. Outbound tourism comprises the activities of a resident visitor outside the country of reference.

Tourism can be regarded as a social, cultural and economic phenomenon related to the movement of people outside their usual place of residence. Outbound tourism comprises the activities of a resident visitor outside the country of reference.

Tourism can be regarded as a social, cultural and economic phenomenon related to the movement of people outside their usual place of residence. Internal tourism consumption includes the tourism consumption of both resident and non-resident visitors within the economy of reference. It is the sum...