//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~institution:"RWTH Aachen"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer responses to service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
11
Konsumentenverhalten
11
Online retailing
8
Online-Handel
8
Verbraucherverhalten
7
Deutschland
5
Electronic Shopping
5
Germany
5
Electronic Commerce
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Dienstleistungsqualität
2
Firm performance
2
Handelsmarke
2
Internet marketing
2
Kaufentscheidung
2
Kaufverhalten
2
Kundenservice
2
Online-Marketing
2
Produktbewertung
2
Produktentwicklung
2
Purchase decision
2
Qualitätsmanagement
2
Reklamation
2
Service quality
2
Technische Dienstleistung
2
Unternehmenserfolg
2
App <Programm>
1
Bekleidungsindustrie
1
Beziehungsmanagement
1
Bundling strategy
1
Business services
1
Chemical industry
1
Chemieindustrie
1
Clothing industry
1
more ...
less ...
Type of publication
All
Book / Working Paper
18
Type of publication (narrower categories)
All
Hochschulschrift
18
Aufsatzsammlung
7
Thesis
7
Graue Literatur
5
Non-commercial literature
5
Case study
2
Collection of articles written by one author
2
Fallstudie
2
Sammlung
2
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
14
German
4
Author
All
Aswege, Frederike von
1
Brettel, Malte
1
Deufel, Patrick
1
Falk, Björn
1
Feuß, Sebastian Dominik
1
Flatten, Tessa
1
Gavilanes Rivadeneira, José Manuel
1
Grage, Katrin
1
Hellemann, Niklas Jan
1
Henze, Martin
1
Hütten, Antje Sarah Julia
1
Lukner, Stefanie
1
Matthies, Henrik Bernd Karl
1
Petz, Andreas
1
Peuker, Victoria
1
Röger, Martin
1
Schellong, Daniel Andreas
1
Scheuffelen, Stefan C.
1
Schumacher, Sven
1
Seeger, Marie K.
1
more ...
less ...
Institution
All
RWTH Aachen
National Bureau of Economic Research
775
Springer Fachmedien Wiesbaden
279
IGI Global
104
OECD
100
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
88
Verlag Dr. Kovač
62
Books on Demand GmbH <Norderstedt>
43
American Marketing Association
38
European Association of Agricultural Economists - EAAE
31
International Energy Agency
31
Nomos Verlagsgesellschaft
31
Edward Elgar Publishing
30
International Monetary Fund
29
International Monetary Fund (IMF)
29
Tinbergen Instituut
28
Information Resources Management Association
27
Institut für Demoskopie Allensbach
26
World Bank
24
Deutschland <Bundesrepublik> / Statistisches Bundesamt
23
Tinbergen Institute
23
Shaker Verlag
22
Friedrich-Schiller-Universität Jena
21
HAL
21
Universität Mannheim
21
Université Paris-Dauphine (Paris IX)
20
Haufe-Lexware GmbH & Co. KG
19
Nordic Council of Ministers
18
Hochschulrektorenkonferenz
17
Institut ekonomických studií, Univerzita Karlova v Praze
16
World Bank Group
16
Deutschland / Statistisches Bundesamt
15
Erasmus Research Institute of Management
15
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
15
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
15
Eric Cuvillier <Firma>
15
Europäische Kommission
15
INSEAD
15
Institute for the Study of Labor (IZA)
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
more ...
less ...
Published in...
All
Edition Wissenschaft Apprimus
11
Apprimus Edition Wissenschaft
2
Ergebnisse aus der Produktionstechnik
2
Edition Wissenschaft - Apprimus
1
Fertigungsmesstechnik & Qualitätsmanagement
1
Industrial engineering and ergonomics
1
Produktionsqualität und Messtechnik
1
Reports on communications and distributed systems
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding antecedents and outcomes of private label brand choice : an empirical analysis in a multichannel context
Lukner, Stefanie
-
2021
Persistent link: https://www.econbiz.de/10013260157
Saved in:
2
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
Saved in:
3
Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
Aswege, Frederike von
-
2020
Persistent link: https://www.econbiz.de/10012403851
Saved in:
4
Risikomanagement für die qualitätsorientierte Entwicklung industrieller Dienstleistungen
Schumacher, Sven
-
2016
-
1. Auflage
Persistent link: https://www.econbiz.de/10011595313
Saved in:
5
Produktivitätsbewertung und simulationsbasierte Gestaltung von wissensintensiven Dienstleistungen
Petz, Andreas
-
2018
Persistent link: https://www.econbiz.de/10011775858
Saved in:
6
Essays on various aspects of services marketing in complex service settings : insights and evidence on the role of tensions and stereotypes in interactions between frontline employ...
Hütten, Antje Sarah Julia
-
2016
Persistent link: https://www.econbiz.de/10011566090
Saved in:
7
Integration auf Sinneswahrnehmungen beruhender Kundenforderungen in das Quality Function Deployment
Falk, Björn
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011721583
Saved in:
8
Market orientation in large firms : a longitudinal investigation of antecedents and consequences
Peuker, Victoria
-
2019
Persistent link: https://www.econbiz.de/10012403853
Saved in:
9
Accounting for privacy in the cloud computing landscape
Henze, Martin
-
2018
Persistent link: https://www.econbiz.de/10011957876
Saved in:
10
Determinants of product return behavior in fashion e-commerce
Matthies, Henrik Bernd Karl
-
2016
Persistent link: https://www.econbiz.de/10011601152
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->