Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Acknowledgments -- Author -- 1: Patient Advocate Defined -- 2: Personal Healthcare Portfolio Model Defined -- As a Model -- Data Management Capability -- Introduction to Patient-Centric Health...

chapter 1 Patient Safety -- chapter 2 The Scale of the Problem -- chapter 3 A Culture of Learning -- chapter 4 Systems Approach to Safety -- chapter 5 The Right Culture for Safety -- chapter 6 Learning or Counting from Incidents -- chapter 7 Relegated to the Back Office -- chapter 8 The Impact...

part Section I: The Philosophy of Experimentation -- chapter 1 Why Design Experiments? -- chapter 2 Organizing the Experiment -- chapter 3 The Neglected Response Variable -- part Section II Statistical Experimental Design -- chapter 4 The Factorial Two-Level Design and General Factorial Designs...

chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication...

chapter 2 Visual Strategy -- chapter 3 Opportunity Identification -- chapter 4 Idea Generation -- chapter 5 Delivering Profitable Innovation to Targeted Customers -- chapter 6 Barriers to Imitation -- chapter 7 Applications of Graphical Strategy Tools -- chapter 8 Ranking Offerings -- chapter 9...