Business Process Management (BPM) is not a new concept as Social Networks and Social BPM that are starting to get as …

setting up a new production process; every time focusing on project completion, meeting deadlines and quality check at the end … this case conceptualizes the process of implementation of quality gate to manage the quality performance of the project … process flow. Research limitations: - This specific time bound research is limited to the implementation of QG only since …

is used in this study to define the most critical development areas in a business process redesign and increase customer … areas of the implemented BPR actions. Practical implications - Business process reengineering (BPR) has been implemented and …

of increasing the economic value of the studied company by implementing a process management approach to its challenging … improvement in business process management and increase customer closeness and perceived quality. A qualitative research method …

well as past performance. This requires to create for each process particular indicators that measure its performance. By … comparing the past values of indicators the process owner may calculate the progress made in improving the quality of process … in different units. Using business intelligence systems, there is a need to express the performance of the process using …

businesses to learn why these e-shoppers chose not to complete the process. This study aimed at comparing the factors that …