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Cross-Country Performance in Social Integration of Older Migrants – A European Perspective

Sirven, Nicolas; Berchet, Caroline - Université Paris-Dauphine (Paris IX) - 2011

This paper provides new empirical evidence on the relationship between migration and social integration. It explores the hypothesis that migrants essentially differ from non-migrants with regard to the length of residence in the country – which is a proxy of migrants’ social distance to...

Persistent link: https://www.econbiz.de/10011073830

Trust or satisfaction in a relational approach. The case of financial institutions and high-tech firms

Graf, Raoul; Roberts, Deborah; Guiot, Denis - Université Paris-Dauphine (Paris IX) - 2011

trust in buyer-seller relationships and compare it to the role of satisfaction. The study focuses on the commercial banking … satisfaction and trust have a role to play in the financial institution’s strategy, managers underestimate the importance of trust …

Persistent link: https://www.econbiz.de/10010799299

User Adaptation and IS Success : An Empirical Investigation among French Workers

Elie-dit-Cosaque, Christophe; Pallud, Jessie - Université Paris-Dauphine (Paris IX) - 2011

moderate the influences of information and system quality on intention to use and user satisfaction. A longitudinal …

Persistent link: https://www.econbiz.de/10010861536

Les méthodes de mesure de l'importance des critères de satisfaction

Windal, Pierre; Desmet, Pierre - Université Paris-Dauphine (Paris IX) - 2000

Customer satisfaction has a major influence on customer loyalty and knowing its determinants enables the manager to … improve his quality of service and the customer lifetime value. Nevertheless, customer satisfaction is the result of a service … performance of several regression techniques in order to determine the weight of criteria, with satisfaction data collected by …

Persistent link: https://www.econbiz.de/10010706583

Bénéfices perçus de la fidélisation et qualité relationnelle : une application exploratoire au secteur du transport aérien

Volle, Pierre; Mimouni, Aîda - Université Paris-Dauphine (Paris IX) - 2003

benefits and various relational variables (commitment, trust and satisfaction). Using discriminant analysis, we show that the …

Persistent link: https://www.econbiz.de/10010707304

Conception de sites Web : impact du degré d'abstraction des labels sur la satisfaction du consommateur

Gonzalez, Christine; Bensadoun-Medioni, Sandrine - Université Paris-Dauphine (Paris IX) - 1999

hedonic value and consumer satisfaction. The analysis shows that satisfaction varies according to labels abstraction degree …

Persistent link: https://www.econbiz.de/10010707450

Le regret chez le consommateur : un état de l’art

Delacroix, Eva - Université Paris-Dauphine (Paris IX) - 2003

Regret has been studied in several fields: Economics, Psychology and Marketing. On the one hand, these studies have contributed to the conceptualisation and definition of regret, and on the other hand, they have provided useful information on the antecedents and consequences of the emotional...

Persistent link: https://www.econbiz.de/10010708060

Applying Service Management Concepts to Enhance the Customer Experience in Retailing

Dean, Alison; Rolland, Sylvie - Université Paris-Dauphine (Paris IX) - 2014

Persistent link: https://www.econbiz.de/10011122207

Impact du syndrome de l’intestin irritable (SII) sur la qualité de vie des malades

Amouretti, Michel; Le Pen, Claude; Gaudin, Anne-Françoise - Université Paris-Dauphine (Paris IX) - 2006

Aims: To assess the impact of irritable bowel syndrome (IBS) on patient-reported health-related quality of life (HRQOL). Methods: Two HRQOL instruments were administered by telephone interviews to a sample of 253 IBS French patients recruited from the general population. IBS was diagnosed...

Persistent link: https://www.econbiz.de/10011071869

Electronic agents on the Internet: A new way to satisfy the consumer?

Wallet-Wodka, Déborah; Rolland, Sylvie - Université Paris-Dauphine (Paris IX) - 2003

satisfaction. Electronic agents represent the future of electronic business. They help the consumers in an environment where all … is to understand the role of electronic agent onconsumer satisfaction. For that purpose, we conducted a little empirical … consumer satisfaction. …

Persistent link: https://www.econbiz.de/10010905420